The quickest and easiest way to book equipment is directly online on our website! We have the most advanced booking system in the event hire industry that allows you to select products, check availability for your event date, book, pay and sign your hire contract 24/7, from the comfort of your home or mobile.  

Simply browse the categories and products you are interested in, check availability, add them to your cart and proceed through checkout. Our upgraded checkout system is simple, speedy and easy for everyone!

 We understand that plans can change, and we aim to be as flexible as possible. However, due to the limited availability of our equipment and the potential impact of cancellations on our business, the following cancellation policy applies:

Cancellation 0 to 7 Days Before Hire: If the booking is cancelled within 0 to 7 days of the scheduled start of the hire period, there will be a full forfeiture of the refund. The customer will not receive any refund of the hire cost.

Cancellation 8 to 14 Days Before Hire: If the booking is cancelled between 8 to 14 days before the scheduled start of the hire period, there will be a 50% forfeiture of the total hire cost. The customer will receive a refund of 50% of the hire cost.

Cancellation 15 to 21 Days Before Hire: If the booking is cancelled between 15 to 21 days before the scheduled start of the hire period, there will be a 25% forfeiture of the total hire cost. The customer will receive a refund of 75% of the hire cost.

Cancellation More Than 21 Days Before Hire: If the booking is cancelled more than 21 days before the scheduled start of the hire period, the customer will receive a full refund of the hire cost.

Barrier Reef Jumping Castles reserves the right to waive the cancellation fees at its own discretion, taking into consideration the specific circumstances of each case.

We kindly request that all cancellations be communicated to us in writing as soon as possible to allow us the opportunity to rehire the allocated equipment.

At Barrier Reef Jumping Castles Cairns, we understand that plans can change unexpectedly. To accommodate these changes, we offer the following postponement policy:

Postponement 14 or More Days Before Hire: If the booking is postponed 14 or more days before the scheduled start of the hire period and an alternate date is provided at the time of postponement, no fee will be charged. If no alternate date is provided, the customer will receive a gift voucher equal to the full value of the booking, valid for use within 12 months of the original hire date.

Postponement 8 to 13 Days Before Hire: If the booking is postponed between 8 to 13 days before the scheduled start of the hire period and an alternate date is provided, a rescheduling fee of 10% of the total cost of the booking will apply. The remaining balance can be applied to the new booking date. If no alternate date is provided, a rescheduling fee of 10% will be deducted, and the customer will receive a gift voucher for the remaining balance, valid for use within 12 months of the original hire date.

Postponement 0 to 7 Days Before Hire: If the booking is postponed within 0 to 7 days of the scheduled start of the hire period and an alternate date is provided, a rescheduling fee of 30% of the total cost of the booking will apply. The remaining balance can be applied to the new booking date. If no alternate date is provided, a rescheduling fee of 30% will be deducted, and the customer will receive a gift voucher for the remaining balance, valid for use within 12 months of the original hire date.

Additional Notes:

• Postponement requests must be communicated in writing as soon as possible.
• The new booking date is subject to availability.
• Any price difference in the new booking will be adjusted accordingly.
• Barrier Reef Jumping Castles reserves the right to waive the rescheduling fees at its own discretion, taking into consideration the specific circumstances of each case.

 At Barrier Reef Jumping Castles Cairns, we prioritize the safety of our customers and equipment. In the event of severe weather conditions, the following refund policy will apply:

Definition of Severe Weather: Severe weather conditions include but are not limited to tropical storms, cyclones, heavy rain, high winds exceeding 25 km/h, lightning, and any other weather conditions that pose a safety risk or make the use of our equipment unsafe or impractical.

Rescheduling Due to Severe Weather Conditions: In the event of severe weather conditions, customers have the option to reschedule their booking to another date with a minimum of 24 hours’ notice prior to the original booking time, at no extra cost, subject to availability. This option is available only if our staff have not left to go to your location. Rescheduling due to severe weather conditions is not permitted if the event is more than 5 days away and the weather forecast is within normal operating limits.

If the customer does not have an alternate date available, they will receive a voucher equal to the value of their booking, valid for use within 6 months of the original hire date.

Additional Notes: Customers are encouraged to monitor weather forecasts leading up to their event and communicate with Barrier Reef Jumping Castles regarding any concerns or decisions to cancel or reschedule

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of jumping castles, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school fetes, grand openings, OSHC, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (40m long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass or indoors. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup indoors are anchored with weights. We will not setup outdoors on hard surfaces. Unless each anchoring point has a minimum of 160kg of weight attached to it as per the Australian standards for safe operation of inflatable devices. 

The jumping castle should be placed on a grassy surface that is clear, level, and flat. It’s important to have a prearranged site for the castle that meets the required area space. Please note that we cannot set up the jumping castle on surfaces like rocks, gravel, or any roadbase-like materials.

Yes, we have a $20 million public liability insurance. A Certificate for Public Liability can be provided Upon accepting a Quote.

Who is Liable?

Ensuring the jumping castle is set up safely and is fit for operation is our responsibility – that’s what we’re here for! However, once the castle is set up and in use, it’s up to the hirer to ensure that the children use it safely. We provide instructions on safe use, but just like a rental car, it’s the responsibility of the person in charge (in this case, the hirer) to ensure it’s used correctly and safely.

Yes, our equipment needs to be supervised at all times by a adult 18 years or older. If there isn’t an adult on hand to supervise BRJC are more than happy to provide one of our friendly crew to supervise at an additional cost.

Shoes, jewellery, sharp objects, pets/animals, silly string, food or drink, and wet face paints are not allowed on any of the inflatables. These things can damage the equipment and make it very hard to clean or repair. As much as we all love our furry friends, we also ask that you never allow them on the equipment. It puts the children and animals at a very high potential for injury.

Unfortunately our equipment can’t be used in wet weather or strong winds 25km/h and over. We monitor the weather closely leading up to your event. If inclement weather is expected we may have to cancel or postpone your hire.  Please read the adverse weather terms and conditions in your contract.

BRJC crew member will be onsite before your hire time Starts to have the equipment  setup and ready to go before your event starts. We will return at the end of your hire time to pack up and remove the equipment.  Setup and Pack down are NOT an extra expense.

If you have a large event and require BRJC Crew to staff it, there will be setup and pack down charges. These charges depend on the amount of equipment, the number of supervisors needed, and the duration of your event. Please contact us for a quote and a detailed breakdown of charges tailored to your specific needs.

If your Event is taking place between Palm Cove and Edmonton there are no additional delivery fees. 

BRJC will travel just about any where, Mount Isa to the Torres Straits and everywhere inbetween.

Please inquire about travel costs as all events are vastly different.

Unfortunately, due to our insurance policies and safety requirements, we do not allow customers to pick up the equipment themselves. A trained Barrier Reef Jumping Castles (BRJC) operator must handle the setup and pack-down of all equipment to ensure everything is installed correctly and safely. We appreciate your understanding and cooperation in this matter.

Our office is open from 7:00 am to 5:00 pm, Monday through Friday. On weekends, the Barrier Reef Jumping Castles (BRJC) team is usually out delivering smiles with our inflatables, so we might not be able to answer your call right away. However, please leave a message, and we will get back to you as soon as possible. For a quicker response, feel free to text or email us with your enquiry.

For reservations on special dates like Christmas Eve, New Year’s Eve, New Year’s Day, Australia Day, Easter, Christmas, and similar holidays, we do apply additional fees. These fees are decided by the owner. If you’d like to avoid these additional costs, we suggest choosing another date for your booking.

If you’re interested in setting up a jumping castle in a local park, please make sure to contact your local council to obtain the necessary permission. Rest assured, we have public liability insurance that covers setups in public parks.